Coinbase uses Device Verification, a feature that requires all
devices and IP addresses to be authorized before they can access your
account. This process should only need to be completed once for
each device or location. After it is completed, we will process future
login attempts as normal.
Authorizing a New Device
In order to authorize a device, you will need to click on the
confirmation link in the email we sent you. If you did not receive the
email, please check your Spam or Trash folders as it is possible that
your email provider may have marked it as Spam. It may be necessary to
add us to your email contacts ([email protected]
) to prevent our
messages from being flagged as spam.
If you use Gmail they may filter it into the Social or Promotional tabs.
If you want to use the search feature in your email to find the
message, the subject line of the email should be: "New Device
If the link is invalid or you receive an error message that it has
expired, it's likely caused by too many login attempts without
successfully confirming the device. For each of these attempts an email
was sent, and only the newest email is valid. Please wait until all
previous verification emails have arrived and then delete them, then
start the process again to ensure the email you receive contains a valid
link. This authorization must also be started and completed on the same
device at the same location.
Re-Authorizing a Device
In some cases, you may be prompted to verify a device that has
previously been verified. This usually happens if you clear the cache
and cookies from your browser after already having verified the device.
It can also happen in some cases if you are using a different browser,
using your browser's "private browsing" or "incognito" mode, or when
using a VPN service or the TOR network.
If this happens, you should be able to quickly verify the device again
using the steps listed above, being sure to try just once and waiting
for the confirmation email to arrive.